Today's free acupuncture went smoothly (well, until noon when I got behind a bit..). It was all appointment based, so things ran better. In the past when I've had drop ins it can be loud and it's hard to keep up with the number of people wanting acupuncture.
This time I set clear boundaries with scheduling online, and it was the calmest yet.
I always notice that many people hate change, so when I switch how I do things, it's really hard. I get it! But what I'm trying to achieve is a real sense of harmony and balance when you walk in the door. I don't want to be rushed. When I'm centered and focusing on you, the treatments are awesome. I'm listening to you, we get into a grove, and you get what you need.
I really strive to give my best in each circumstance, but I've learned that there's more to it.
I, the practitioner have to set clear boundaries for how things need to be in order for things to be calm, well run, and peaceful. And then enforce it. What that means is that although there have been changes, it's only to improve things.
For example, now people have to schedule appointments online instead of just dropping in. This has really helped things to run better! It's amazing. Plus, my scheduling system automatically sends reminders the day before. There's other things too...I added more screens so no one can see across to the other booth. I added chairs so people can put their stuff there, and sit down to take off their shoes. I added more pictures because I want people to be inspired. I've put up signs asking people to mute or turn off their cell phones. I've put up signs asking people to speak softly. I hate to enforce these, but I've also heard it when patients just could not relax because the person's phone in the next booth kept going off.
The idea is to make it so each and every person can relax. I want this place to be special to you, to take away your pain, and to add to your life. I'm always trying to figure out what the best ways are to do things.